Blog
Tech articles.
Bridging the Accountability Gap: How OI Rafiki Transforms Humanitarian Complaint Intake
Call center hotlines collapse, paper forms stall, and digital portals alienate beneficiaries without stable internet. Ona Insights built OI Rafiki, a WhatsApp-native AI agent that acts as a digital first responder for community complaint management — closing the accountability loop end to end.
BI in the Age of AI
Dashboards have been the default interface for data for years, and they're reaching their limits. Here's how self-service analytics, narrative analytics, and action-taking agents are reshaping BI — and what it takes to trust them.
From Multi-Day Reports to a 60-Second Conversation: The OI Lightagent
To prove that an AI assistant could turn raw operational data into plain-English answers, Ona Insights built the OI Lightagent and tested it end-to-end against a complete demo modelled on Kenya's community health system — architected from day one to connect to any organisation's database, in any sector.