Blog
Projects articles.
Bridging the Accountability Gap: How OI Rafiki Transforms Humanitarian Complaint Intake
Call center hotlines collapse, paper forms stall, and digital portals alienate beneficiaries without stable internet. Ona Insights built OI Rafiki, a WhatsApp-native AI agent that acts as a digital first responder for community complaint management — closing the accountability loop end to end.
BI in the Age of AI
Dashboards have been the default interface for data for years, and they're reaching their limits. Here's how self-service analytics, narrative analytics, and action-taking agents are reshaping BI — and what it takes to trust them.
From Multi-Day Reports to a 60-Second Conversation: The OI Lightagent
To prove that an AI assistant could turn raw operational data into plain-English answers, Ona Insights built the OI Lightagent and tested it end-to-end against a complete demo modelled on Kenya's community health system — architected from day one to connect to any organisation's database, in any sector.
Empowering Climate Accountability with Visual Storytelling
How Ona and UNICEF built NDCs for Every Child: A Digital Platform for Climate Accountability. Today, nearly half of the world's children live in extremely high-risk countries, exposed to severe climate and environmental hazards, shocks, and stresses.
Transforming Community Health Data Ecosystem
The Living Goods Data Architecture in Kenya: A Blueprint for Modern BI. As a technical partner to the Ministry of Health, Living Goods plays a critical role in supporting the Kenyan government's Universal Health Coverage Policy.
Standardizing the understanding of African Health Supply Chains
Strategizing Data Collection and Extraction. This inaugural piece in our Data Portals Blog Series focuses on the vital 'Extract' stage of data analytics projects — introducing a shared framework that enables comparable insights across 55 African countries for the first time.
Building UNICEF State of Palestine's Complaints Management System
UNICEF State of Palestine partnered with Ona to build its own Complaints Management System, based on the CFMHub platform Ona developed for UNICEF Sudan, later integrated with UN Women's Wasil system to share data across both.
Building Wasil: One System for Managing Community Feedback Across Agencies in Palestine
UN Women partnered with Ona to consolidate complaints and feedback data from multiple partner agencies in the Occupied Palestinian Territory into one shared system: Wasil.
Building a Data Warehouse for a Million Learners: Our Partnership with Imagine Worldwide
Since 2022 we've worked alongside Imagine Worldwide to design, build, and now stabilise a ClickHouse-based data warehouse that ingests data from thousands of solar-powered learning tablets across Malawi, Tanzania, and Sierra Leone — supporting their mission to deliver foundational literacy and numeracy to millions of children.